Behavioral Health Office Representative Sr

BayCare Health System; Tampa (FL); Sur place; USD 35 000 - 48 000; Plein temps

Résumé du poste

BayCare Health System in Tampa is seeking an administrative and patient support specialist for a high-volume provider's office.

You will register and check in patients, schedule appointments, handle inquiries, collect payments, and support revenue cycle activities. A strong focus on accuracy and customer service is essential to succeed in this role.

Qualifications

• HS graduate or GED required.
• Education equivalent experience mentioned in posting.
• Related field experience is expected.

Responsabilités

• Registers and checks in patients and collects information.
• Schedules appointments and assists with patient inquiries.
• Obtains and posts payments, and assists with billing questions.
• Ensures encounter documentation is completed before checkout.
• Reviews daily schedules and coordinates with the onsite supervisor.

Formation

High School or Equivalent

Description du poste

Education

Essential:

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary

Responsible for providing comprehensive administrative and patient support services in a high volume providers office to include revenue cycle operations to ensure high-quality customer service. Registers and checks in patients, obtains and updates patient information, schedules patient appointments, assists with patient inquiries, may arrange for additional services, collects and posts payments, assists with patient billing questions, ensures completion of all encounter documentation prior to check out. Accepts transfers from other facilities according to established guidelines. Schedules patient with appropriate provider, answers phones and respond within timeframes defined by departmental guidelines. Obtains complete and accurate patient registration information according department standards. Reviews and confirms all registration information is accurate at each appointment and makes any required updates. Consistently reviews cancellation, displaced patients, and appointment request worklist throughout the day. Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers schedules are at capacity. Performs other duties as assigned. Travel may be required.

Minimum Qualifications

Other information:

BLS required

Education

Essential:

• HS Graduate or Equivalent GED

Essential

Education equivalent experience:

Required

• High School or Equivalent

Experience

Essential:

• Related Field

Nonessential

• Behavioral Health

Facility

Nortside Behavioral Health Center

Status: Full Time, Exempt: No

Shift Hours: varies

Shift: Shift 4

Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies

Weekend Work: None

On Call: No

How often will this team member be working remotely? Never

Equal Opportunity Employer Veterans/Disabled