Behavioral Health Office Representative

BayCare; Dade City (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

BayCare’s Behavioral Health Discovery Center in Dade City is seeking an administrative professional to provide comprehensive patient support in a high-volume provider’s office. You will handle registration, scheduling, inquiries, and basic revenue cycle tasks, ensuring accurate information and smooth patient flow.

Responsibilities include updating patient data, posting payments, assisting with billing questions, and coordinating care with providers.

Qualifications

• HS Graduate or GED required
• Related Field experience
• BLS required

Responsibilities

• Registers and checks in patients and collects payments
• Schedules appointments and answers patient inquiries
• Reviews registration information for accuracy and makes updates as needed
• Travel may be required

Education

HS Graduate or GED

High School or Equivalent

Job description

Details

Behavioral Health

Behavioral Health

Full Time

Job Code Minimum Salary

Minimum Salary

Maximum Salary

Dade City:Behavioral Hlth Discovery

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary:

Responsible for providing comprehensive administrative and patient support services in a high volume providers office to include revenue cycle operations to ensure high-quality customer service. Registers and checks in patients, obtains and updates patient information, schedules patient appointments, assists with patient inquiries, may arrange for additional services, collects and posts payments, assists with patient billing questions, ensures completion of all encounter documentation prior to check out. Accepts transfers from other facilities according to established guidelines. Schedules patient with appropriate provider, answers phones and respond within timeframes defined by departmental guidelines. Obtains complete and accurate patient registration information according department standards. Reviews and confirms all registration information is accurate at each appointment and makes any required updates. Consistently reviews cancellation, displaced patients, and appointment request worklist throughout the day. Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers schedules are at capacity. Performs other duties as assigned. Travel may be required.

Minimum Qualifications:

Other information:

BLS required

Education:

Essential:

• * HS Graduate or Equivalent GED

Education equivalent experience:

Essential:

• * Required - High School or Equivalent

Experience:

Essential:

• * Related Field

Nonessential:

• * Behavioral Health

Facility:

Behavioral Health Discovery Center

Status: Full Time, Exempt: No

Shift Hours: varies

Shift: Shift 4 - 11am-730pm

Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies

Weekend Work: None

On Call: No

How often will this team member be working remotely? Never

Equal Opportunity Employer Veterans/Disabled