Behavioral Health Office Representative

BayCare Health System; Tampa (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

BayCare Health System in Tampa, FL, is seeking a PRN Behavioral Health Office Representative to support front-office operations at Northside Behavioral Health. You will greet patients, collect and verify registration information, schedule appointments and respond to inquiries, and assist with billing questions and payments.

This role requires at least 1 year of office-related experience and strong customer service, communication, and organizational skills.

Qualifications

• High School diploma or equivalent required.
• At least 1 year of office-related experience.
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication.
• Ability to work independently and as part of a team.
• Strong organizational and clerical abilities.

Responsibilities

• Obtains and updates patient information.
• Schedules appointments and answers patient inquiries; may arrange for additional services.
• Collects and posts payments and assists with patient billing questions.
• Ensures completion of encounter documentation prior to checkout.
• Accepts transfers from other facilities.
• Schedules patients with providers and answers phones.
• Obtains and updates registration information.
• Reviews and confirms registration data for accuracy.
• Monitors cancellations and adjusts daily schedules.
• Reviews daily schedules for capacity with onsite supervisor.
• Greets, registers and checks in patients.

Skills

Customer service

Interpersonal skills

Critical thinking

Written communication

Verbal communication

Teamwork

Organization

Administrative skills

Education

High School Diploma or GED

1 year office-related experience

Job description

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Required:

• 1 year of office related experience

Position details:

• Status: PRN
• Facility: Northside Behavioral Health
• Location: Tampa, FL
• Hours: M-T 8:00 am- 6:00 pm, Fri 8:00 am-5:00 pm

Behavioral Health Office Representative Responsibilities:

• Obtains and updates patient information

• Schedules patient appointments and assists with patient inquiries; may arrange for additional services

• Collects and posts payments, and assists with patient billing questions

• Ensures completion of all encounter documentation prior to check out

• Accepts transfers from other facilities according to established guidelines.

• Schedules patients with appropriate provider, answers phones and responds within time frames defined by departmental guidelines.

• Obtains complete and accurate patient registration information according to department standards.

• Reviews and confirms all registration information is accurate at each appointment and makes any required updates.

• Consistently reviews cancellation, displaced patients, and appointment requests worklist throughout the day.

• Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers' schedules are at capacity.

• Greets, registers and checks in patients

Requirements:

• High School or Equivalent
• 1 year - Office Related
• Customer service, interpersonal, critical thinking
• Written and verbal communication
• Works independently and with a team
• Organization, administrative and clerical skills

BayCare offers a competitive total reward package including:

• Benefits (Health, Dental, Vision)
• Paid time off
• Tuition reimbursement
• 401K reimbursement
• Yearly performance appraisals and team award bonus
• Community discounts and more

This position requires Level II screening through the Florida Care Provider Background Screening Clearinghouse, managed by the Agency for Health Care Administration (AHCA). More information can be found at https://info.flclearinghouse.com.

Equal Opportunity Employer Veterans/Disabled

Position Behavioral Health Office Representative

Location Tampa:Northside Behavioral Hlth | Clinical | PRN