Behavioral Health Office Representative Sr

Baycare; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

BayCare in New Port Richey, FL is seeking a full-time Front Desk/Patient Services specialist for a high-volume behavioral health office at King Helie Adult Center. You will register patients, collect information, schedule appointments, and assist with billing-related inquiries while delivering excellent customer service.

Minimum qualifications include at least 2 years of front desk experience in a medical setting and a HS diploma or GED.

Qualifications

• Minimum 2 years front desk experience in a medical setting.
• BLS required.
• HS diploma or GED; High School equivalent.
• Behavioral health experience is a plus.

Responsibilities

• Register and check in patients and obtain/update information.
• Schedule appointments and answer patient inquiries.
• Assist with billing questions and payments.
• Ensure encounter documentation is complete before checkout.
• Review schedules and coordinate with supervisor to max provider capacity.

Skills

Front desk experience

Customer service

Education

High School Diploma or GED

Job description

Clinical

Behavioral Health

Behavioral Health

Full Time

New Port Richey:Behavioral Hlth Harbor

Details

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary:

Responsible for providing comprehensive administrative and patient support services in a high volume providers office to include revenue cycle operations to ensure high-quality customer service. Registers and checks in patients, obtains and updates patient information, schedules patient appointments, assists with patient inquiries, may arrange for additional services, collects and posts payments, assists with patient billing questions, ensures completion of all encounter documentation prior to check out. Accepts transfers from other facilities according to established guidelines. Schedules patient with appropriate provider, answers phones and respond within timeframes defined by departmental guidelines. Obtains complete and accurate patient registration information according department standards. Reviews and confirms all registration information is accurate at each appointment and makes any required updates. Consistently reviews cancellation, displaced patients, and appointment request worklist throughout the day. Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers schedules are at capacity. Performs other duties as assigned. Travel may be required.

Minimum Qualifications: 2 years front desk experience in a medical setting.

Other information:

BLS required

Education:

Essential:

• HS Graduate or Equivalent GED

Education equivalent experience:

Essential:

• Required - High School or Equivalent

Experience:

Essential:

• Related Field

Nonessential:

• Behavioral Health

Facility: King Helie Adult Center

Status: Full Time, Exempt: No

Shift Hours: varies

Shift: Shift 1

Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies

Weekend Work: None

On Call: No

How often will this team member be working remotely? Never

Equal Opportunity Employer Veterans/Disabled