Behavioral Health Office Representative

BayCare Health System; Dade City (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

BayCare Health System in the Tampa Bay area is hiring a Behavioral Health Office Representative for the Dade City location. This full-time, non-exempt role provides administrative and patient support in a high-volume provider's office, handling registrations, scheduling, payments, and confidentiality of patient information.

The position requires a high school diploma or GED, BLS certification, and related field experience.

Qualifications

• HS graduate or GED required.
• Related field experience preferred.
• BLS required or training.

Responsibilities

• Register and check in patients, obtain and update information.
• Schedule patient appointments and coordinate with providers.
• Answer phones and respond to inquiries within guidelines.
• Collect and post payments; assist with patient billing questions.
• Ensure completion of encounter documentation before checkout.
• Review and update registration information for accuracy.

Education

HS Graduate or GED

High School or Equivalent

Job description

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary:

Responsible for providing comprehensive administrative and patient support services in a high volume providers office to include revenue cycle operations to ensure high-quality customer service. Registers and checks in patients, obtains and updates patient information, schedules patient appointments, assists with patient inquiries, may arrange for additional services, collects and posts payments, assists with patient billing questions, ensures completion of all encounter documentation prior to check out. Accepts transfers from other facilities according to established guidelines. Schedules patient with appropriate provider, answers phones and respond within timeframes defined by departmental guidelines. Obtains complete and accurate patient registration information according department standards. Reviews and confirms all registration information is accurate at each appointment and makes any required updates. Consistently reviews cancellation, displaced patients, and appointment request worklist throughout the day. Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers schedules are at capacity. Performs other duties as assigned. Travel may be required.

Other information:

BLS required

Education:

• HS Graduate or Equivalent GED

Education equivalent experience:

• Required - High School or Equivalent

Experience:

• Related Field

Nonessential:

• Behavioral Health

Facility:

Behavioral Health Discovery Center

Status: Full Time, Exempt: No

Shift Hours: varies

Shift: Shift 4 - 11am-730pm

Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies

Weekend Work: None

On Call: No

How often will this team member be working remotely? Never

Equal Opportunity Employer Veterans/Disabled

Position Behavioral Health Office Representative

Location Dade City:Behavioral Hlth Discovery | Clinical | Full Time

Req ID 181396