Behavioral Health Office Representative

BayCare Health System; Georgia; On-site; USD 35,000 - 55,000; Full time

Job summary

BayCare Health System seeks an administrative and patient support specialist for a high-volume provider office. You will handle registration, scheduling, inquiries, and revenue cycle tasks to ensure accurate billing and timely payments.

Responsibilities include verifying patient information, obtaining updates, guiding patients through the encounter process, and maintaining complete documentation before checkout.

Qualifications

• BLS certification required.
• HS diploma or GED.
• Experience in a related field.

Responsibilities

• Provide administrative and patient support in a high-volume provider office.
• Handle revenue cycle tasks and patient billing questions.
• Register and check in patients; collect and post payments.
• Schedule appointments; assist with patient inquiries and referrals.
• Ensure complete encounter documentation prior to checkout.
• Review daily schedules and manage cancellations; coordinate with supervisor.
• Travel may be required.

Education

HS Graduate or Equivalent GED

High School or Equivalent

Education equivalent experience

Job description

Education Essential:

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary

Responsible for providing comprehensive administrative and patient support services in a high volume providers office to include revenue cycle operations to ensure high-quality customer service. Registers and checks in patients, obtains and updates patient information, schedules patient appointments, assists with patient inquiries, may arrange for additional services, collects and posts payments, assists with patient billing questions, ensures completion of all encounter documentation prior to check out. Accepts transfers from other facilities according to established guidelines. Schedules patient with appropriate provider, answers phones and respond within timeframes defined by departmental guidelines. Obtains complete and accurate patient registration information according department standards. Reviews and confirms all registration information is accurate at each appointment and makes any required updates. Consistently reviews cancellation, displaced patients, and appointment request worklist throughout the day. Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers schedules are at capacity. Performs other duties as assigned. Travel may be required.

Minimum Qualifications

Other information: BLS required

Education

Essential:

• HS Graduate or Equivalent GED

Essential

Education equivalent experience:

Required

• High School or Equivalent

Experience

Essential:

• Related Field

Nonessential

• Behavioral Health

Facility

Behavioral Health Discovery Center

Status: Full Time, Exempt: No

Shift Hours: varies

Shift: Shift 4 - 11am-730pm

Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies

Weekend Work: None

On Call: No

How often will this team member be working remotely? Never

Equal Opportunity Employer Veterans/Disabled