Behavioral Health Office Representative

BayCare Health System; Winter Haven (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

BayCare Health System's Winter Haven Center for Behavioral Health is seeking a dedicated administrative professional to provide comprehensive patient support in a high-volume office. You will register patients, collect and update information, schedule appointments, handle billing questions, and assist with encounter documentation to help ensure smooth revenue cycle operations.

This full-time role involves working in a busy clinical setting and may require travel.

Qualifications

• HS Graduate or GED required.
• BLS certification required.
• Experience in related field or medical office is preferred.

Responsibilities

• Register and check in patients; obtain and update patient information.
• Schedule patient appointments and respond to inquiries.
• Assist with billing questions and revenue cycle tasks.
• Review and complete encounter documentation prior to checkout.
• Ensure registration information is accurate at each appointment; update as needed.
• Review daily schedules and coordinate with supervisor to maximize provider capacity.
• Travel may be required.

Skills

Administrative support

Patient scheduling

Billing inquiries

Data entry

Education

HS Diploma or GED

Job description

Education

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary

Responsible for providing comprehensive administrative and patient support services in a high volume providers office to include revenue cycle operations to ensure high-quality customer service. Registers and checks in patients, obtains and updates patient information, schedules patient appointments, assists with patient inquiries, may arrange for additional services, collects and posts payments, assists with patient billing questions, ensures completion of all encounter documentation prior to check out. Accepts transfers from other facilities according to established guidelines. Schedules patient with appropriate provider, answers phones and respond within timeframes defined by departmental guidelines. Obtains complete and accurate patient registration information according department standards. Reviews and confirms all registration information is accurate at each appointment and makes any required updates. Consistently reviews cancellation, displaced patients, and appointment request worklist throughout the day. Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers schedules are at capacity. Performs other duties as assigned. Travel may be required.

Minimum Qualifications

Other information:

BLS required

Education

Essential:

• HS Graduate or Equivalent GED

Essential

Education equivalent experience:

Required

• High School or Equivalent

Experience

Essential:

• Related Field

Nonessential

• Behavioral Health

Facility

Winter Haven Center for Behavioral Health

Status: Full Time, Exempt: No

Shift Hours: varies

Shift: Shift 1

Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies

Weekend Work: None

On Call: No

How often will this team member be working remotely? Never

Equal Opportunity Employer Veterans/Disabled