Behavioral Health Intake & Scheduling Specialist

Baycare; Angel Run, Northern (FL, KY); Hybrid; USD 20,664,000 - 30,307,000; Full time

Job summary

BayCare is hiring a Behavioral Health Office Representative to support patient intake, appointment scheduling, and billing in a busy Tampa Bay area clinic. The role emphasizes accurate data collection, registration, and coordination with providers.

The incumbent will greet and register patients, manage inquiries, and ensure documentation is completed before checkout. A minimum of 1 year in an office setting and strong communication skills are required to thrive in this PRN role.

Qualifications

• High School or Equivalent
• 1 year – Office Related
• Customer service, interpersonal, critical thinking
• Written and verbal communication
• Works independently and with a team
• Organization, administrative and clerical skills

Responsibilities

• Obtains and updates patient information
• Schedules patient appointments and assists with patient inquiries; may arrange for additional services
• Collects and posts payments, and assists with patient billing questions
• Ensures completion of all encounter documentation prior to check out
• Accepts transfers from other facilities according to established guidelines.
• Schedules patients with appropriate provider, answers phones and responds within time frames defined by departmental guidelines.
• Obtains complete and accurate patient registration information according to department standards.
• Reviews and confirms all registration information is accurate at each appointment and makes any required updates.
• Consistently reviews cancellation, displaced patients, and appointment requests worklist throughout the day.
• Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers' schedules are at capacity.
• Greets, registers and checks in patients

Skills

Customer service

Interpersonal skills

Critical thinking

Written communication

Verbal communication

Teamwork

Education

High School or equivalent

Job description

BayCare is hiring a Behavioral Health Office Representative to support patient intake, appointment scheduling, and billing in a busy Tampa Bay area clinic. The role emphasizes accurate data collection, registration, and coordination with providers.

The incumbent will greet and register patients, manage inquiries, and ensure documentation is completed before checkout. A minimum of 1 year in an office setting and strong communication skills are required to thrive in this PRN role.