Behavioral Health Office Representative Sr

BayCare Health System; Tampa (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

BayCare Health System is seeking a Behavioral Health Office Representative Sr to provide comprehensive administrative and patient support in a high-volume behavioral health office in Tampa. The role involves patient registration, scheduling, handling inquiries, collecting payments, and ensuring accurate encounter documentation.

Travel may be required and shifts vary. The position is full-time and based at the Northside Behavioral Health Center location, with a focus on delivering exceptional

Qualifications

• HS Graduate or Equivalent GED
• Experience in a related field
• Travel may be required

Responsibilities

• Provide administrative and patient support in a high-volume provider's office.
• Register and check in patients; obtain and update patient information; schedule appointments.
• Assist patients with inquiries and billing questions; collect and post payments.
• Ensure encounter documentation is complete before checkout; review and update registration information.
• Coordinate with onsite supervisor to manage providers' schedules and ensure capacity.

Skills

Customer service

Administrative support

Scheduling

Communication

Education

HS Diploma or GED

Job description

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary:

Responsible for providing comprehensive administrative and patient support services in a high volume providers office to include revenue cycle operations to ensure high-quality customer service. Registers and checks in patients, obtains and updates patient information, schedules patient appointments, assists with patient inquiries, may arrange for additional services, collects and posts payments, assists with patient billing questions, ensures completion of all encounter documentation prior to check out. Accepts transfers from other facilities according to established guidelines. Schedules patient with appropriate provider, answers phones and respond within timeframes defined by departmental guidelines. Obtains complete and accurate patient registration information according department standards. Reviews and confirms all registration information is accurate at each appointment and makes any required updates. Consistently reviews cancellation, displaced patients, and appointment request worklist throughout the day. Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers schedules are at capacity. Performs other duties as assigned. Travel may be required.

Other information:

BLS required

Education:

Essential:

• HS Graduate or Equivalent GED

Education equivalent experience:

Essential:

• Required - High School or Equivalent

Experience:

Essential:

• Related Field

Nonessential:

• Behavioral Health

Facility:

Nortside Behavioral Health Center

Status: Full Time, Exempt: No

Shift Hours: varies

Shift: Shift 4

Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies

Weekend Work: None

On Call: No

How often will this team member be working remotely? Never

Equal Opportunity Employer Veterans/Disabled

Position Behavioral Health Office Representative Sr

Location Tampa:Northside Behavioral Hlth | Clinical | Full Time