Behavioral Health Office Representative

Baycare; Brooksville (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Performance bonus

Community discounts

Job summary

BayCare is seeking a Behavioral Health Office Representative to support patient intake, scheduling and billing across Brooksville and nearby counties. This PRN role covers early to late hours with flexibility to meet patient needs.

Responsibilities include updating patient information, greeting and checking in patients, answering inquiries, and ensuring accurate registration and documentation in the system. Strong communication and teamwork are essential.

Qualifications

• High School diploma or equivalent required.
• Excellent written and verbal communication abilities.
• Strong interpersonal and customer service skills.

Responsibilities

• Obtains and updates patient information.
• Schedules patient appointments and assists with patient inquiries; may arrange for additional services.
• Collects and posts payments, and assists with patient billing questions.
• Ensures completion of all encounter documentation prior to check out.
• Accepts transfers from other facilities according to established guidelines.
• Schedules patients with appropriate provider and answers phones per guidelines.
• Obtains complete and accurate patient registration information.
• Reviews and confirms registration information at each appointment.
• Reviews cancellation and schedule worklist throughout the day.
• Greets, registers and checks in patients.

Skills

Customer service

Interpersonal skills

Written and verbal communication

Organizational skills

Teamwork

Education

High School Diploma or equivalent

Job description

Behavioral Health Office Representative - 171122

Description

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

This position will cover Brooksville and the surrounding counties on an as needed basis (PRN) with variable hours between 7:00 AM – 7:00 PM.

Status: PRN (as needed basis and not a fixed amount of hours)

Location: Various behavioral health sites in Brooksville and surrounding counties, Florida

Shift: Hours will vary between 7:00 AM – 7:00 PM

Behavioral Health Office Representative Responsibilities:

• Obtains and updates patient information
• Schedules patient appointments and assists with patient inquiries; may arrange for additional services
• Collects and posts payments, and assists with patient billing questions
• Ensures completion of all encounter documentation prior to check out
• Accepts transfers from other facilities according to established guidelines.
• Schedules patients with appropriate provider, answers phones and responds within time frames defined by departmental guidelines.
• Obtains complete and accurate patient registration information according to department standards.
• Reviews and confirms all registration information is accurate at each appointment and makes any required updates.
• Consistently reviews cancellation, displaced patients, and appointment requests worklist throughout the day.
• Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers' schedules are at capacity.
• Greets, registers and checks in patients

Requirements:

• High School or Equivalent
• 1 year – Office Related
• Customer service, interpersonal, critical thinking
• Written and verbal communication
• Works independently and with a team
• Organization, administrative and clerical skills

BayCare offers a competitive total reward package including:

• Paid time off
• Yearly performance appraisals and team award bonus
• Community discounts and more

This position requires Level II screening through the Florida Care Provider Background Screening Clearinghouse, managed by the Agency for Health Care Administration (AHCA). More information can be found at https://info.flclearinghouse.com .

Equal Opportunity Employer Veterans/Disabled