Behavioral Health Front Desk Specialist

Adelante Healthcare; Peoria (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Adelante Healthcare is seeking a Front Office Assistant for our Behavioral Health team in Peoria, AZ. The role centers on welcoming patients, answering calls, managing registrations, and supporting billing tasks within the patient care workflow.

The position requires strong communication, basic computer skills, and the ability to multi-task in a fast-paced health care setting. You will help patients access services, navigate the Patient Portal, and coordinate with care teams.

Qualifications

• High school diploma or GED required.

Responsibilities

• Greet patients and assist with questions or direct them to the appropriate person or location.
• Answer the phone, identify the reason for the call and resolve issues or refer to the appropriate person.
• Maintain and distribute patient documentation in an organized manner.
• Enter patient demographics and other required information into the practice management system.
• Obtain patient registration information and input into the computer system.
• Identify financial status of patients regarding sliding fee scale, insurance or discounts and verify eligibility as needed.
• Verify third party payer coverage and billing information (insurance, etc.).
• Prepare and balance daily financial batch for processing.
• Handle cash drawer and daily receipts accurately.
• Schedule patient appointments for medical providers via the PM system.
• Scan documents into the electronic health record.
• Support adherence to quality measures and audits as needed.
• Educate patients about services and help them access care.

Skills

Communication skills

Multi-tasking

Customer service

Problem solving

Computer proficiency

Time management

Education

High school diploma or GED

CPR/AED certification

Fingerprint Clearance Card

Job description

Adelante Healthcare is seeking a Front Office Assistant for our Behavioral Health team in Peoria, AZ. The role centers on welcoming patients, answering calls, managing registrations, and supporting billing tasks within the patient care workflow.

The position requires strong communication, basic computer skills, and the ability to multi-task in a fast-paced health care setting. You will help patients access services, navigate the Patient Portal, and coordinate with care teams.