Front Desk & Admin Specialist — Behavioral Health

Lighthouse Psychiatry Advanced TMS & Counseling; Gilbert (AZ); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Growth opportunities

Work-life balance

Opportunities for advancement

Job summary

Lighthouse Psychiatry in Gilbert, AZ, is seeking a Front Desk Receptionist to manage patient access, scheduling, EHR documentation, and front‑office operations in a behavioral health setting.

This role rewards organization, empathy, and professional communication as you support patients, clinicians, and administrative staff; duties include greeting, phones, intake forms, HIPAA compliance, and reminder outreach.

Qualifications

• 2+ years in a medical, mental health, or behavioral health office.
• Experience with EHR/EMR systems and Microsoft Office.
• Excellent organization and attention to detail; strong communication.
• Ability to handle confidential information with discretion.

Responsibilities

• Greet patients and visitors; manage check-in/out with professionalism.
• Answer phones, route calls, respond to email/portal inquiries.
• Prepare new-patient packets and ensure HIPAA, consent, and intake forms.
• Schedule appointments, manage calendars, and coordinate referrals.
• Collect copays/fees, post payments, and assist with billing questions.

Skills

Medical office experience

Customer service

Organization

Communication

HIPAA confidentiality

Education

Medical Assistant (MA) certification (preferred)

Tools

Athenahealth

Microsoft Word

Microsoft Excel

Job description

Lighthouse Psychiatry in Gilbert, AZ, is seeking a Front Desk Receptionist to manage patient access, scheduling, EHR documentation, and front‑office operations in a behavioral health setting.

This role rewards organization, empathy, and professional communication as you support patients, clinicians, and administrative staff; duties include greeting, phones, intake forms, HIPAA compliance, and reminder outreach.