Front Desk Coordinator - Behavioral Health

Southwest Behavioral & Health Services; Payson (AZ); Hybrid; USD 2,066,000 - 2,204,000; Full time

Benefits offered by this job

3 weeks PTO first year

10 holidays

Low-cost health insurance

Tuition assistance

Job summary

Southwest Behavioral and Health Services is seeking a Front Office Representative for our Payson clinic. This role handles patient check-in/out, scheduling, insurance verification, and basic office duties.

The ideal candidate will have strong communication, organization, and clerical skills, with 1–2 years in medical or behavioral health settings. Requires HS diploma or GED; Medical Assistant training is highly preferred and a fingerprint clearance is required.

Qualifications

• High School Diploma or G.E.D required.
• Medical Assistant training program highly preferred.
• Medical Assistant Certification preferred.
• 1-2 years of medical or behavioral health experience preferred.
• Prior clerical experience, preferably in behavioral health, is recommended.
• Must have fingerprint clearance by the Arizona Department of Public Safety or be eligible to obtain it.

Responsibilities

• Maintain and update all client databases and schedule appointments.
• Coordinate transportation as clinically needed.
• Process medication issues and prior authorizations.
• Monitor lab results and communicate findings.
• Schedule medications, counseling, and intake appointments.
• Complete intake referrals and screenings.
• Answer incoming calls, around the third ring or sooner.
• Verify and update consumer contact information.
• Verify eligibility/enrollment prior to appointments (AHCCCS, RBHA, Medicare Part D).
• Collect client fees and copays.

Skills

Organization

Communication

Cooperation

Scheduling

Phone etiquette

Education

High School Diploma

G.E.D.

Medical Assistant training program

Medical Assistant Certification

Job description

Southwest Behavioral and Health Services is seeking a Front Office Representative for our Payson clinic. This role handles patient check-in/out, scheduling, insurance verification, and basic office duties.

The ideal candidate will have strong communication, organization, and clerical skills, with 1–2 years in medical or behavioral health settings. Requires HS diploma or GED; Medical Assistant training is highly preferred and a fingerprint clearance is required.