Front Desk Pro for Behavioral Health

Sanctuary Recovery Centers; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Sanctuary Recovery Centers is seeking a reliable Front Desk Assistant in Phoenix, AZ to be the welcoming first contact for clients, visitors, and staff. The role requires discretion, strong organization, and professionalism within a behavioral health setting.

The position covers front desk operations, appointment scheduling, intake support, and compliance with HIPAA. It is an office-based role with opportunities to contribute to a compliant and compassionate patient experience.

Qualifications

• High school diploma or GED required.
• Experience in front desk, receptionist, or administrative role preferred.
• Healthcare or behavioral health setting experience is a plus.
• Strong computer skills and data entry proficiency.

Responsibilities

• Greet and check in clients, visitors, and vendors in a professional and welcoming manner
• Answer and direct incoming phone calls promptly and accurately
• Maintain a clean, organized, and secure reception area
• Monitor facility entry/exit and ensure adherence to safety and confidentiality protocols
• Schedule appointments and assist with calendar coordination
• Maintain accurate records and assist with data entry in EMR/EHR systems
• Scan, file, and organize documents in accordance with agency standards
• Support intake and admissions processes as needed
• Assist with coordinating client paperwork and required documentation
• Provide clear communication between clinical, administrative, and leadership staff
• Assist with internal communication and message distribution
• Support coordination of meetings and office logistics
• Maintain HIPAA compliance and protect all client information
• Ensure documentation and administrative processes meet organizational and regulatory requirements
• Follow all Sanctuary Recovery Centers policies and procedures

Skills

Customer service

Verbal communication

Written communication

Organization

Confidential information handling

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sanctuary Recovery Centers is seeking a reliable Front Desk Assistant in Phoenix, AZ to be the welcoming first contact for clients, visitors, and staff. The role requires discretion, strong organization, and professionalism within a behavioral health setting.

The position covers front desk operations, appointment scheduling, intake support, and compliance with HIPAA. It is an office-based role with opportunities to contribute to a compliant and compassionate patient experience.