Front Desk Coordinator, Behavioral Health

Native American Connections, Inc.; Phoenix (AZ); On-site; USD 33,000 - 37,000; Full time

Job summary

Native American Connections, Inc. in Phoenix, AZ is seeking a Full Time Receptionist for our behavioral health facility.

This role provides quality customer service to clients, visitors and vendors, supporting residential facility staff and maintaining front-desk operations. The ideal candidate will have HS/GED, at least 1 year of customer service in a behavioral health environment, and possess HIPAA awareness.

Qualifications

• HS/GED required.
• At least 1 year of customer service and office experience in a behavioral health environment preferred.
• Fingerprint certificates within 90 days of hire.
• First Aid and CPR certified within the first 30 days of employment and maintained throughout employment.

Responsibilities

• Welcomes clients, providing a warm welcome and assistance with any paperwork needed.
• Greets and refers the visitors to appropriate the individuals, agencies, etc.
• Informs and assists the public with NAC programs, procedures, etc.
• Receive and accurately distribute calls, faxes, mail and messages.
• Creating initial client files in the EHR.
• Set client appointments and ensure that appointments are accurately logged into EHR system daily.
• Assists with the flow and processing of client referrals and client eligibility.
• Maintain appearance of reception area and lobby.
• Assists with ordering, receipt, distribution and monitoring of supplies.
• Other duties as assigned.

Skills

Customer service

HIPAA compliance

Communication

Team player

Native American experience

Recovery process

Spanish (preferred)

Education

HS/GED

Job description

Native American Connections, Inc. in Phoenix, AZ is seeking a Full Time Receptionist for our behavioral health facility.

This role provides quality customer service to clients, visitors and vendors, supporting residential facility staff and maintaining front-desk operations. The ideal candidate will have HS/GED, at least 1 year of customer service in a behavioral health environment, and possess HIPAA awareness.