Behavioral Health Front Desk Specialist (On-Site)

Dhvaj; Jeffersonville (IN); On-site; USD 22,000 - 25,000; Full time

Job summary

Getwell Healthsystems in Jeffersonville, IN is seeking a Medical Receptionist to support our Behavioral Health team. You will be the first point of contact, handling front-desk operations, patient registration, appointment scheduling, insurance verification, and administrative support.

The ideal candidate has strong communication, organizational skills, and a commitment to patient confidentiality. This on-site role offers a regular Monday–Friday schedule and the chance to contribute to

Qualifications

• High school diploma or GED required.
• Experience in medical reception or healthcare administration preferred.
• Experience in behavioral health settings is a plus.
• Familiarity with EHR/EMR and scheduling systems preferred.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office, email, and general computer applications.
• Excellent organizational skills and attention to detail.
• Ability to handle confidential information responsibly and professionally.

Responsibilities

• Welcome patients and visitors in a professional, courteous, and compassionate manner.
• Manage front-desk operations, including patient check-in and check-out.
• Schedule, confirm, and coordinate patient appointments and follow-up visits.
• Answer incoming phone calls, respond to routine inquiries, and direct calls to the appropriate department or staff member.
• Register new patients and update demographic, insurance, and contact information in the electronic health record (EHR) system.
• Verify insurance eligibility and benefits and assist with collecting required patient information.
• Maintain accurate patient records and ensure documentation is complete and up to date.
• Obtain and organize patient intake forms, consent forms, and other required paperwork.
• Coordinate with behavioral health providers, clinical staff, and administrative teams to support efficient patient flow.
• Maintain confidentiality of patient information in accordance with HIPAA requirements and company policies.
• Handle incoming and outgoing correspondence, scanning, filing, and other administrative duties.
• Monitor appointment schedules and communicate cancellations, rescheduling needs, and patient delays.
• Maintain a clean, organized, and welcoming reception area.
• Follow office procedures, safety protocols, and applicable healthcare documentation requirements.

Skills

Front-desk management

Appointment scheduling

Insurance verification

HIPAA compliance

EHR/EMR documentation

Customer service

Communication skills

Microsoft Office

Education

High school diploma or GED

Job description

Getwell Healthsystems in Jeffersonville, IN is seeking a Medical Receptionist to support our Behavioral Health team. You will be the first point of contact, handling front-desk operations, patient registration, appointment scheduling, insurance verification, and administrative support.

The ideal candidate has strong communication, organizational skills, and a commitment to patient confidentiality. This on-site role offers a regular Monday–Friday schedule and the chance to contribute to