Bilingual Behavioral Health Front Desk Specialist

Community Reach Center; Colorado; On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

401K with match

Wellness program

Health insurance reimbursement

Medical, dental, and vision insurance

Internal trainings

Shift differential pay

Bilingual stipend

EAP for mental health

Cross-licensure sponsorship

Healthy work life balance

Tuition reimbursement

Loan forgiveness options

Job summary

Community Reach Center is seeking a Behavioral Health Receptionist to join the Front Office Operations Division. The role acts as the face of the organization, delivering excellent customer service to patients and staff with a focus on compassion and efficiency.

Responsibilities include scheduling, data gathering, and maintaining the EMR system while ensuring HIPAA compliance. A positive, patient-centered approach is essential and coordination with the Front Office Manager may occur.

Qualifications

• High School diploma or equivalent is required.
• 2+ years of experience in a similar administrative role is required.
• Communication, organization, time management and clinical skills.
• Professional and caring telephone etiquette.
• Bilingual Spanish strongly preferred

Responsibilities

• Professionally and compassionately handles and resolves consumer concerns.
• Provides service to consumers face-to-face, by phone, or electronically.
• Gathers consumer information and schedules initial and follow-up appointments via EMR.
• Educates and documents interactions with patients while HIPAA compliant.
• Supports scheduling, payment collection, inbound/outbound calls, and internal staff requests.
• Prepares routing correspondence for patients and manages the office and lobby.
• Monitors and orders office supplies and coordinates maintenance.
• Ensures PHI is scanned into the Electronic Health Record.

Skills

Communication

Organization

Time management

Clinical skills

Telephone etiquette

Bilingual Spanish

Education

High School diploma

2+ years admin experience

Job description

Community Reach Center is seeking a Behavioral Health Receptionist to join the Front Office Operations Division. The role acts as the face of the organization, delivering excellent customer service to patients and staff with a focus on compassion and efficiency.

Responsibilities include scheduling, data gathering, and maintaining the EMR system while ensuring HIPAA compliance. A positive, patient-centered approach is essential and coordination with the Front Office Manager may occur.