Bilingual Patient Services Front Desk - Behavioral Health

Urban-Health-Plan,-Inc; New York (NY); On-site; USD 22,000 - 32,000; Full time

Job summary

Urban Health Plan is seeking a Health Care Administrative Support - Patient Services Representative (Behavioral Health) in the Bronx, NY. The role greets patients, registers visitors, verifies information, and schedules appointments in a fast-paced Behavioral Health department.

Requirements include a high school diploma or GED, 1–2 years of clerical experience in healthcare, and bilingual English/Spanish. Onsite work, with traditional daytime hours, and a competitive hourly wage.

Qualifications

• High School Diploma or GED required.
• Minimum 1–2 years of clerical/administrative experience in a healthcare setting preferred.
• Bilingual English/Spanish required.
• Excellent communication skills and ability to provide exceptional patient experience.
• Strong phone etiquette and standard office procedures.

Responsibilities

• Greet patients and identify their needs.
• Verify insurance information through managed care site.
• Answer incoming calls and take messages for providers.
• Register patients, assign PCP when applicable, update demographics.
• Schedule and reschedule appointments.
• Maintain charts and provide administrative support to the department.

Skills

Bilingual English/Spanish

Communication skills

Phone etiquette

Education

High School Diploma or GED

Job description

Urban Health Plan is seeking a Health Care Administrative Support - Patient Services Representative (Behavioral Health) in the Bronx, NY. The role greets patients, registers visitors, verifies information, and schedules appointments in a fast-paced Behavioral Health department.

Requirements include a high school diploma or GED, 1–2 years of clerical experience in healthcare, and bilingual English/Spanish. Onsite work, with traditional daytime hours, and a competitive hourly wage.