Behavioral Health Front Desk - Patient Experience Champion

Wellstar Health System, Inc.; Augusta (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Wellstar Health System, Inc. is seeking a Front Office Specialist for its Behavioral Health team in Augusta. The role focuses on welcoming patients, registering at check-in, handling inquiries, and coordinating appointments to support efficient clinic operations.

Responsibilities include verifying insurance via the EHR, collecting co-pays, and assisting staff with administrative tasks. Requires basic medical terminology knowledge and 1–2 years of front office experience in a healthcare setting.

Qualifications

• High school diploma or GED required.
• 1–2 years front office/administrative experience in healthcare.
• Strong verbal and written English communication.
• Basic medical terminology; CPT-4/ICD-9 coding preferred.

Responsibilities

• Greet patients and check-in/check-out; schedule appointments.
• Verify insurance eligibility via EHR; collect co-pays.
• Balance daily cash, superbills, and posting with bank.
• Coordinate with clinical staff; send reminders and follow-ups.

Skills

Computer skills

Medical terminology

Insurance knowledge

Communication skills

Education

High School Diploma or GED

Tools

CPT-4

ICD-9

HCPCS

Job description

Wellstar Health System, Inc. is seeking a Front Office Specialist for its Behavioral Health team in Augusta. The role focuses on welcoming patients, registering at check-in, handling inquiries, and coordinating appointments to support efficient clinic operations.

Responsibilities include verifying insurance via the EHR, collecting co-pays, and assisting staff with administrative tasks. Requires basic medical terminology knowledge and 1–2 years of front office experience in a healthcare setting.