Behavioral Health Front Desk & Patient Concierge

Serve the People, Inc.; Santa Ana (CA); In loco; USD 44.000 - 60.000; Tempo pieno

Descrizione del lavoro

Serve the People, Inc. is hiring a Patient Services Associate to support clinicians with front-office operations, pre-registration, and appointment coordination.

This role ensures accurate data entry, timely communication with clinical teams, and a seamless patient experience in a busy clinic setting. The position requires a high school diploma, basic computer skills, and the ability to work well in a team while handling multiple tasks in a fast-paced environment.

Competenze

• High school diploma or equivalent required.
• Basic computer literacy and arithmetic skills.
• Calm, professional, courteous demeanor under pressure.
• Ability to prioritize work and work with minimal supervision.
• Bilingual: English and Spanish preferred.
• Experience with healthcare programs and patient registration procedures.
• Experience with EMR/EHR systems.

Mansioni

• Pre-registers patients and coordinates scheduling for assigned clinicians.
• Handles financial transactions and collects co-payments, balancing cash at day end.
• Greets patients and visitors, maintains confidentiality and HIPAA compliance.
• Communicates with clinicians and triage teams; ensures smooth front office workflows.
• Educates patients on financial responsibilities and SCHC policies.
• Monitors cancellations and no-shows to optimize scheduling and efficiency.
• Assists with enrollment applications and obtaining necessary documents.

Conoscenze

Customer service

Multitasking

Teamwork

English proficiency

Spanish language

Formazione

High school diploma or equivalent

Strumenti

EMR/EHR systems

Descrizione del lavoro

Serve the People, Inc. is hiring a Patient Services Associate to support clinicians with front-office operations, pre-registration, and appointment coordination.

This role ensures accurate data entry, timely communication with clinical teams, and a seamless patient experience in a busy clinic setting. The position requires a high school diploma, basic computer skills, and the ability to work well in a team while handling multiple tasks in a fast-paced environment.