Behavioral Health Front Desk Coordinator

CrossWinds Counseling & Wellness; Emporia (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

CrossWinds Counseling & Wellness is seeking an Office Coordinator to provide front desk services for clients and Unity Health professionals within the Customer Service Department. The role emphasizes accurate scheduling, client intake support, and maintaining confidentiality in a busy behavioral health environment.

The position requires strong customer service skills, ability to manage multiple calls, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• Associate’s Degree preferred.
• Two years’ experience scheduling appointments in medical or behavioral health environment preferred.
• Proficiency with Microsoft Office and basic computer skills required.

Responsibilities

• Answer appointment calls promptly in a professional manner.
• Schedule and reschedule appointments in the electronic medical record system.
• Enter appointment information accurately into the system.
• Notify clients of upcoming intake dates and times.
• Maintain provider schedules and coordinate with staff.

Skills

Customer service

Scheduling

Medical office

Education

High school diploma or equivalent

Associate’s Degree preferred

Tools

Microsoft Office

Job description

CrossWinds Counseling & Wellness is seeking an Office Coordinator to provide front desk services for clients and Unity Health professionals within the Customer Service Department. The role emphasizes accurate scheduling, client intake support, and maintaining confidentiality in a busy behavioral health environment.

The position requires strong customer service skills, ability to manage multiple calls, and proficiency with Microsoft Office.