Front Office Experience Lead - Behavioral Health

Mind Healing & Wellness Center; Massachusetts; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k)

Paid Time Off (PTO)

Professional Development Opportunities

Job summary

Mind Healing & Wellness Center in Worcester, MA is seeking a Front Office Coordinator to be the first point of contact for patients and manage front desk operations. Training will occur at the Northborough location, with in-person work in Worcester.

The role emphasizes excellent patient service, accurate scheduling, insurance verification, and coordination with clinicians and billing staff in a fast-paced behavioral health setting.

Qualifications

• High school diploma or equivalent.
• Minimum one year of front desk/medical receptionist experience in a behavioral health setting.
• Excellent customer service and interpersonal skills.
• Strong computer proficiency and ability to learn new software quickly.
• Ability to multitask in a fast-paced clinical environment.

Responsibilities

• Welcome patients and visitors in a professional, warm, and compassionate manner.
• Answer incoming phone calls and respond to patient inquiries promptly.
• Schedule, reschedule, and confirm appointments while maximizing provider schedules.
• Complete patient check-in and check-out procedures.
• Verify insurance eligibility and benefits prior to appointments.
• Collect copays, deductibles, outstanding balances, and other patient payments.
• Maintain accurate patient demographic and insurance information.
• Enter and maintain patient records within the electronic health record (EHR).
• Assist with referrals, prior authorizations, and coordination of care.
• Monitor provider schedules and communicate scheduling changes effectively.
• Coordinate new patient onboarding and registration.
• Maintain confidentiality and comply with HIPAA regulations.
• Collaborate with providers, clinical staff, and billing personnel to ensure smooth daily operations.
• Assist with additional administrative duties as assigned.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Communication

Reliability

Education

High school diploma

Tools

Valant EHR

Tebra

Athenahealth

eClinicalWorks

Job description

Mind Healing & Wellness Center in Worcester, MA is seeking a Front Office Coordinator to be the first point of contact for patients and manage front desk operations. Training will occur at the Northborough location, with in-person work in Worcester.

The role emphasizes excellent patient service, accurate scheduling, insurance verification, and coordination with clinicians and billing staff in a fast-paced behavioral health setting.