Behavioral Health Intake & Front Desk Coordinator

Compass Health Center, Llc; Town of Brookfield (WI); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with company matching

Generous PTO

Parental leave

CEU training opportunities

Volunteer opportunities

Job summary

Compass Health Center in Brookfield, WI, seeks a Patient Care Coordinator to provide clerical support for patients and families. Schedule is Monday–Friday, 8:00am–4:30pm. You will greet patients, handle calls, manage intake, verify records and insurance, and support billing and documentation using our EMR system.

The role emphasizes accuracy, confidentiality, and compassionate customer service with opportunities to grow within behavioral health services.

Qualifications

• 1–2 years of customer service experience.
• Excellent written and verbal communication skills.
• Strong organization and planning skills; detail oriented.
• Ability to multi-task in a fast-paced environment.
• Computer proficiency and ability to learn new software.
• Conflict resolution and problem-solving skills.
• Flexible Schedule - Able to work assigned schedule.

Responsibilities

• Greets and/orients all patients, visitors, and staff entering the building.
• Answers incoming calls in a warm, welcoming manner.
• Maintains neat and orderly reception area.
• Maintains awareness of people in the building.
• Completes intake calls and schedules intake appointments.
• Schedules family therapy and outpatient psychiatry appointments.
• Verifies demographics, insurance, and data entry for new clients.
• Maintains patient charts per confidentiality and HIPAA policies.
• Uses EMR to verify appointments and schedule clinicians.
• Obtains payment methods and issues receipts for visits.
• Opens and closes the facility per procedure.
• Performs clerical duties to support operations.

Skills

Customer service

Written & verbal communication

Organization & planning

Multi-tasking

Computer proficiency

Conflict resolution

Flexible schedule

Tools

EMR system

Job description

Compass Health Center in Brookfield, WI, seeks a Patient Care Coordinator to provide clerical support for patients and families. Schedule is Monday–Friday, 8:00am–4:30pm. You will greet patients, handle calls, manage intake, verify records and insurance, and support billing and documentation using our EMR system.

The role emphasizes accuracy, confidentiality, and compassionate customer service with opportunities to grow within behavioral health services.