Behavioral Health Clinical Assistant — TMS & Care Support

Relief-Mental-Health; Northbrook (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Relief Mental Health is hiring a Clinical Assistant to provide clinical and administrative support across our Illinois clinics. You will assist providers with patient care tasks, manage TMS treatments, support Spravato services, and maintain accurate patient records and workflows.

The role requires empathy, attention to detail, and professionalism in a fast-paced behavioral health setting, with responsibilities spanning front desk, clinical tasks, and administrative duties.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree or equivalent work experience preferred.
• Previous healthcare experience required (behavioral health experience strongly preferred).
• Ability to learn and maintain Electronic Health Record (EHR) systems.
• CPR/AED certification or ability to obtain during training.
• TMS administration certification within one month of employment (training provided).

Responsibilities

• Deliver high level of professionalism, empathy, and compassionate support to patients, families, and colleagues.
• Greet and assist patients and visitors upon arrival.
• Respond to phone calls, voicemails, emails, and in-person inquiries.
• Review patient paperwork for completion and accuracy; assist with forms.
• Schedule patient appointments and coordinate follow-up care.
• Maintain cleanliness and organization of the office and treatment areas.
• Assist with inventory management and supplies.
• Collaborate with providers and staff to support patient care and clinic operations.
• Obtain and document patient medical histories, vital signs, and relevant clinical information.
• Assist with administering and scoring patient assessments and point-of-care testing.
• Monitor patients during TMS and Spravato treatments; report concerns.
• Document treatment protocols and notes in the EHR.
• Ensure compliance with HIPAA and confidentiality standards.

Skills

Google Workspace

Interpersonal skills

Customer service

Written communication

Attention to detail

HIPAA

Professionalism

Independent and collaborative work

Education

High School Diploma or equivalent

Bachelor’s Degree or equivalent work experience

Tools

Electronic Health Record (EHR) systems

BrainsWay TMS administration system

Job description

Relief Mental Health is hiring a Clinical Assistant to provide clinical and administrative support across our Illinois clinics. You will assist providers with patient care tasks, manage TMS treatments, support Spravato services, and maintain accurate patient records and workflows.

The role requires empathy, attention to detail, and professionalism in a fast-paced behavioral health setting, with responsibilities spanning front desk, clinical tasks, and administrative duties.