Behavioral Health Admissions & Client Care Specialist

LifeBridge; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

LifeBridge is seeking a Customer Service Representative to be the friendly first contact for clients seeking behavioral health services. You will greet visitors, answer main phone lines, and ensure accurate entry into the EMR.

You will coordinate admissions, verify insurance, schedule assessments, prepare admission packets, and support medical staff by updating appointments and handling Medline communications. Spanish is preferred.

Qualifications

• High school diploma or higher.
• Experience in healthcare or front desk roles preferred.
• Strong communications and interpersonal skills.
• Ability to work with diverse stakeholders.
• Computer literacy and experience with EMR systems.

Responsibilities

• Answer main phone line and direct calls according to scripts.
• Admit clients and collect insurance information.
• Enter data accurately into the EMR and maintain records.
• Schedule assessments and coordinate with clinical team.
• Support medical staff with appointment updates and communications.

Skills

Communication skills

Spanish language (preferred)

Computer literacy

EMR familiarity

Education

High school diploma or higher

Tools

EMR system

Medline

Job description

LifeBridge is seeking a Customer Service Representative to be the friendly first contact for clients seeking behavioral health services. You will greet visitors, answer main phone lines, and ensure accurate entry into the EMR.

You will coordinate admissions, verify insurance, schedule assessments, prepare admission packets, and support medical staff by updating appointments and handling Medline communications. Spanish is preferred.