Behavioral Health Client Services Specialist

Whitman-Walker Health; Washington; Hybrid; USD 40,000 - 49,000; Full time

Job summary

Whitman-Walker Health in Washington, DC seeks a Client Services Representative for Behavioral Health to support patients across medical, dental, and behavioral services. You will schedule appointments, verify demographics and insurance, collect co-pays, and guide patients through portal access and documentation requests.

The role emphasizes compassionate, non-judgmental service, HIPAA compliance, and accurate data entry within the electronic health record system.

Qualifications

• Associate degree or 2 years of equivalent work experience required.
• 1-3 years of experience in healthcare or call center preferred.
• 5 years of experience in behavioral health environment preferred.

Responsibilities

• Schedules and reschedules appointments; sends appointment reminders.
• Verifies and updates patient insurance information in eCW.
• Collects co-pays and explains payment options to patients.
• Explains No-Show policy and offers alternatives including rescheduling.
• Scans and attaches insurance cards and IDs in eCW; maintains records.
• Assists with patient portal access and documents requests (lab results, referrals).
• Handles telephone encounters and community referrals as needed.

Skills

Customer service

Communication

HIPAA knowledge

Healthcare terminology

Medical records systems

Education

Associate degree or 2 years equivalent experience

Tools

eCW

Microsoft Office

Job description

Whitman-Walker Health in Washington, DC seeks a Client Services Representative for Behavioral Health to support patients across medical, dental, and behavioral services. You will schedule appointments, verify demographics and insurance, collect co-pays, and guide patients through portal access and documentation requests.

The role emphasizes compassionate, non-judgmental service, HIPAA compliance, and accurate data entry within the electronic health record system.