Behavioral Health Access Navigator

SouthEast Alaska Regional Health Consortium; Ketchikan (AK); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

Life insurance

Disability insurance

Retirement plan

Paid time off

Job summary

SouthEast Alaska Regional Health Consortium is seeking an administrative support specialist to assist program staff and manage patient registration. This role greets patients, checks in/out, collects demographic and insurance information, and supports front desk operations including scheduling telehealth and referrals.

The position requires accuracy, HIPAA compliance, and the ability to multi-task in a fast-paced clinic while maintaining confidentiality.

Qualifications

• High school diploma or equivalent required; BLS and First Aid certifications required within specified timelines.
• 2 years of office experience preferred; medical office experience preferred.
• Knowledge of HIPAA privacy rules and ability to handle confidential information.

Responsibilities

• Greet and assist patients at the designated facility.
• Check patients in/out, verify demographic/insurance data, and enter into EHR.
• Schedule telehealth and coordinate referrals/appointments; maintain records with accuracy.

Skills

HIPAA privacy rules

Verbal communication

Written communication

Time management

Data entry

Multi-tasking

Customer service

Office software

Education

High school diploma or equivalent

BLS (Basic Life Support)

First Aid

Tools

Microsoft Office

Electronic Health Records

Printers/Scanners

Job description

SouthEast Alaska Regional Health Consortium is seeking an administrative support specialist to assist program staff and manage patient registration. This role greets patients, checks in/out, collects demographic and insurance information, and supports front desk operations including scheduling telehealth and referrals.

The position requires accuracy, HIPAA compliance, and the ability to multi-task in a fast-paced clinic while maintaining confidentiality.