Front Desk & Intake Coordinator - Behavioral Health

SouthEast Alaska Regional Health Consortium; Juneau (AK); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Parental leave

Job summary

SouthEast Alaska Regional Health Consortium (SEARHC) seeks an Administrative Support Clerk to assist program staff and management, with direct patient contact during registration and telehealth scheduling. You will greet patients, collect demographic, financial, and insurance data, and enter information into the electronic health record to ensure accurate billing.

The role requires calm under pressure, prioritization of multiple tasks, and potential front desk coverage.

Qualifications

• High school diploma or equivalent required.
• Two years of office experience preferred.
• HIPAA privacy rules understood and practiced.
• Training in Behavioral Health documentation systems and crisis management is provided.

Responsibilities

• Greet and assist patients and families at the facility.
• Check patients in/out and schedule follow-up appointments.
• Enter demographic, financial and insurance data into the EHR.
• Schedule telehealth connections and manage intake processes.
• Provide front desk coverage as needed.
• Maintain confidentiality and handle confidential information securely.

Skills

Verbal communication

Written communication

Data entry

Customer service

Time management

Multi-tasking

HIPAA compliance

Education

High school diploma or equivalent

Tools

EHR software

Microsoft Office

Job description

SouthEast Alaska Regional Health Consortium (SEARHC) seeks an Administrative Support Clerk to assist program staff and management, with direct patient contact during registration and telehealth scheduling. You will greet patients, collect demographic, financial, and insurance data, and enter information into the electronic health record to ensure accurate billing.

The role requires calm under pressure, prioritization of multiple tasks, and potential front desk coverage.