Behavioral Health Access & Care Navigator

Grant-blackford Mental Health Inc; Marion (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Grant-blackford Mental Health Inc. is seeking a Client Access Specialist to help individuals and families access behavioral health services.

You will support registration, scheduling, insurance verification, and referrals while maintaining confidentiality and strong customer service. The role requires an associate degree or equivalent plus a minimum of two years in behavioral health or related fields, with proficiency in electronic health records and scheduling systems.

Qualifications

• Associate degree or equivalent combination of education and experience required.
• Bachelor’s degree preferred.
• Minimum of two years of experience in behavioral health, healthcare, human services, or related field.
• Proficiency with computers and ability to learn electronic health records, scheduling systems, and other technology platforms.

Responsibilities

• Welcome and assist clients, families, and community partners with accessing behavioral health services.
• Help clients navigate registration, scheduling, and required documentation.
• Verify insurance eligibility and benefits and assist with authorization requirements.
• Explain payment expectations and available financial assistance options.
• Assist clients with financial assistance applications and collect payments as needed.
• Coordinate appointments, referrals, and follow-up services.
• Provide administrative support for medication clinic appointments, including pre-appointment screening activities.
• Assist clients with telehealth technology and appointment readiness.
• Provide backup support for front office check-in/check-out and Same Day Care services.
• Work closely with clinical teams, billing, eligibility specialists, and other departments to help clients access services.
• Maintain accurate documentation while following confidentiality and organizational guidelines.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Education

Associate degree or equivalent

Bachelor’s degree preferred

Tools

Electronic health records

Scheduling systems

Job description

Grant-blackford Mental Health Inc. is seeking a Client Access Specialist to help individuals and families access behavioral health services.

You will support registration, scheduling, insurance verification, and referrals while maintaining confidentiality and strong customer service. The role requires an associate degree or equivalent plus a minimum of two years in behavioral health or related fields, with proficiency in electronic health records and scheduling systems.