Behavioral Health Client Navigator

Preferred Home Health Care & Nursing Services; Calhoun (GA); On-site; USD 25,000 - 36,000; Full time

Job summary

Preferred Home Health Care & Nursing Services seeks a Client Support Specialist (Behavioral Health) to be the primary contact for clients and families pursuing counseling services. You will manage inbound calls, schedule appointments, verify intake information, and support referrals for in-home, in-office, and community-based care.

Collaborate with clinicians and community partners to ensure timely access to mental and behavioral healthcare, while maintaining meticulous documentation and

Qualifications

• Strong communication and interpersonal skills with diverse clients and families.
• Ability to manage calls, scheduling, and referral support effectively.
• High attention to accuracy in documentation and information verification.
• Commitment to confidentiality, professionalism, and client-centered care.

Responsibilities

• Handle client and family inquiries via phone and coordinate next steps.
• Schedule appointments and assist with referral coordination.
• Verify and maintain accurate client information.
• Collaborate with clinicians and community partners to ensure smooth care access.
• Complete and maintain required documentation with attention to detail.
• Protect client confidentiality and follow privacy and compliance practices.
• Deliver compassionate support that enhances access to mental and behavioral healthcare.

Skills

Communication

Scheduling

Documentation

Confidentiality

Job description

Preferred Home Health Care & Nursing Services seeks a Client Support Specialist (Behavioral Health) to be the primary contact for clients and families pursuing counseling services. You will manage inbound calls, schedule appointments, verify intake information, and support referrals for in-home, in-office, and community-based care.

Collaborate with clinicians and community partners to ensure timely access to mental and behavioral healthcare, while maintaining meticulous documentation and