Behavioral Health Access Navigator

Radiant Health; Marion (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Radiant Health in Marion, IN is seeking a Client Access Specialist to help individuals access behavioral health services. You will guide clients through registration, scheduling, insurance verification, and financial assistance while coordinating referrals and follow-ups.

The role emphasizes strong customer service, problem-solving, and organizational skills in a fast-paced environment, with collaboration across clinical and billing teams and a focus on confidentiality.

Qualifications

• Associate degree or equivalent; Bachelor's degree preferred.
• 2+ years in behavioral health, healthcare, human services, medical office operations, client access, insurance verification, or related field.
• Ability to learn healthcare insurance, eligibility, financial assistance, and authorization requirements.
• Proficiency with computers and the ability to learn EHRs and scheduling systems.
• Strong customer service, communication, problem-solving, and organizational skills.
• Ability to maintain confidentiality in a fast-paced environment.

Responsibilities

• Welcome and assist clients, families, and community partners with accessing behavioral health services.
• Navigate registration, scheduling, and required documentation.
• Verify insurance eligibility and benefits and assist with authorization requirements.
• Explain payment expectations and financial assistance options.
• Assist with financial assistance applications and collect payments as needed.
• Coordinate appointments, referrals, and follow-up services.
• Provide admin support for medication clinic appointments and pre-appointment screenings.
• Assist clients with telehealth technology and appointment readiness.
• Provide backup support for front office check-in/check-out and Same Day Care services.
• Collaborate with clinical teams, billing, eligibility specialists, and other departments to help clients access services.
• Maintain accurate documentation per confidentiality guidelines.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Education

Associate degree

Bachelor's degree preferred

Job description

Radiant Health in Marion, IN is seeking a Client Access Specialist to help individuals access behavioral health services. You will guide clients through registration, scheduling, insurance verification, and financial assistance while coordinating referrals and follow-ups.

The role emphasizes strong customer service, problem-solving, and organizational skills in a fast-paced environment, with collaboration across clinical and billing teams and a focus on confidentiality.