Behavioral Health Access & Admissions Navigator

Butler; Providence (RI); On-site; USD 40,000 - 55,000; Full time

Job summary

Care New England Health System, Butler Hospital, is seeking a skilled patient access specialist to provide efficient access to patients and providers seeking behavioral health treatment. The role involves collecting information, scheduling admissions through TeleTracking and Epic, and coordinating referrals to community providers when needed.

The position requires strong communication, insurance verification, and collaboration with PAS, inpatient units, social work, and program managers to

Qualifications

• Associate degree required or equivalent job-related experience.
• Minimum 3 years' experience in mental health/substance abuse field. Knowledge working within Rhode Island mental health or substance abuse system.

Responsibilities

• Observes all general hospital and departmental policies, guiding principles, rules and regulations.
• Answers telephone, relays messages, and makes necessary clinical appointments.
• Provides general description of all behavioral health services to callers.
• Schedules all Partial Hospital Admissions and Emergency Evaluations
• Maintains daily schedule of evaluations, start dates, and unit transfers.
• Maintains positive relationships with collaborating departments conveying an attitude of shared responsibility for the admissions process.
• Coordinates admission dates for patients referred to PHP
• Attends regularly scheduled staff meetings.
• Attends any department planning meetings as assigned.
• Documents cancellations, postponed start dates, appointment changes and updates in Avatar, Teletracking and Epic
• Receives and handles incoming calls to the Hospital’s main number/switchboard during receptionist lunch/breaks and after hours
• Records complete and accurate clinical information for all patients using the electronic risk assessment/triage
• Determines, based on information provided by caller, if patient is seeking Inpatient, Partial Hospital or Outpatient treatment and proceeds accordingly.
• Follows appropriate procedures depending on anticipated disposition.
• Obtains complete insurance information, including insurance company name; any applicable phone numbers; employee name, DOB, and employer; and subscriber ID number.
• Verifies insurance through online resources.
• Provides insurance information to Patient Financial Services/Operational Support Coordinator for complete verification.
• Obtains all available demographic information to initiate registration process.
• Provide patient information to Patient Assessment Services and Bed Board Facilitator regarding possible admissions, including any anticipated insurance impact by documenting such in Teletracking
• Schedules patients in Epic for Partial Hospital Programs based on admission criteria, availability and information collected at time of call
• Collaborates with PAS, Inpatient Units, Social Work and Program Managers to efficiently schedule patients with earliest start date
• Reconciles the daily schedule in Epic to reflect cancellations, no shows and reschedules
• Facilitates Hospital Inpatient Admission Bed Board and patient evaluations
• Provides referral information to patient and providers meeting the insurance, treatment, and location needs of each patient.
• Works with desktop computer utilizing a variety of programs: Microsoft Word, Microsoft Outlook, Teletracking, Epic
• Works with phone system
• Works with a variety of office equipment: PC, Copier, Fax, Cordless headset, Language Line
• Maintains required competencies through participation in hospital and department training and Net Learning
• Participates responsibly in supervision and communicates concerns appropriately to department administrators in a constructive and timely manner.
• Attends annual Employee Fair.
• Performs other duties as assigned

Skills

Communication

Scheduling

Insurance verification

Education

Associate degree

Tools

Epic

Teletracking

Avatar

MS Word

MS Outlook

Job description

Care New England Health System, Butler Hospital, is seeking a skilled patient access specialist to provide efficient access to patients and providers seeking behavioral health treatment. The role involves collecting information, scheduling admissions through TeleTracking and Epic, and coordinating referrals to community providers when needed.

The position requires strong communication, insurance verification, and collaboration with PAS, inpatient units, social work, and program managers to