Behavioral Health Intake Navigator

CommunityCare, Inc.; Tulsa (OK); On-site; USD 21,000 - 28,000; Full time

Job summary

CommunityCare, Inc. is seeking a Customer Service Specialist to support behavioral health benefits. You will assist members with benefit questions, direct them to in-network services, and process prior authorizations in line with CMS and state rules.

You will handle calls, draft member letters and provider faxes, and perform related administrative tasks. The role requires strong communication, confidentiality, and the ability to multi-task in a fast-paced environment.

Qualifications

• Basic punctuation and grammar skills required.
• Ability to multi-task and manage time efficiently.
• Proficient in Microsoft applications.
• Ability to work independently and apply good judgment.
• Maintain confidentiality of information.
• Excellent oral communication skills.

Responsibilities

• Provide customer service support for behavioral health benefits.
• Direct members to in-network services.
• Process prior authorizations according to CMS and State regulations.
• Send provider faxes and member letters.
• Resolve behavioral health related situations from calls.
• Handle escalations and refer to clinical staff when needed.

Skills

Basic punctuation and grammar skills

Ability to multi-task

Proficient in Microsoft applications

Ability to work independently

Maintain confidentiality

Strong oral communication skills

Education

High school diploma or equivalent

Job description

CommunityCare, Inc. is seeking a Customer Service Specialist to support behavioral health benefits. You will assist members with benefit questions, direct them to in-network services, and process prior authorizations in line with CMS and state rules.

You will handle calls, draft member letters and provider faxes, and perform related administrative tasks. The role requires strong communication, confidentiality, and the ability to multi-task in a fast-paced environment.