Beauty Senior CSM: Strategic Accounts Growth Partner

Amazon Inc.; New York (NY); On-site; USD 88,000 - 154,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking a Beauty Senior Customer Success Manager to drive growth for Amazon's influential Sellers. You will craft strategic business plans and collaborate with Sellers to identify new selection, merchandising, and operational improvements.

The role emphasizes ownership, ambiguity handling, and advocacy for the Seller experience on the Amazon Store. The ideal candidate brings strong client management skills, a data-driven mindset, and the ability to manage multiple

Qualifications

• Experience with strong project management skills and the ability to thrive in a fast-paced environment.
• Bachelor's degree or equivalent.
• 4+ years professional experience in the Beauty industry with Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.

Responsibilities

• Identify and address business input metrics hindering growth; develop and test solutions before scaling.
• Analyze data and trends to maximize long-term potential for your Seller portfolio.
• Act as a strategic partner—proactively identify opportunities, create tailored recommendations using consultative thinking.
• Lead business strategy development and long-term account plans, collaborating cross-functionally to drive customer success.
• Manage complex account goals where strategy is undefined; balance short-term needs with long-term investment.
• Implement and track metrics to measure portfolio success and uncover opportunities.
• Build trusted advisor relationships; serve as a business advocate for your Sellers.
• Deliver timely, accurate operational support within SLA.
• Drive program and CSM satisfaction.
• Coordinate cross-functionally to resolve Seller issues quickly and with high quality.
• Educate Sellers on tools, policies, products, and programs to drive incremental growth.

Skills

Project management

Customer success / account management

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC is seeking a Beauty Senior Customer Success Manager to drive growth for Amazon's influential Sellers. You will craft strategic business plans and collaborate with Sellers to identify new selection, merchandising, and operational improvements.

The role emphasizes ownership, ambiguity handling, and advocacy for the Seller experience on the Amazon Store. The ideal candidate brings strong client management skills, a data-driven mindset, and the ability to manage multiple