Beauty Guest Experience Leader

Ulta Beauty; Chula Vista (CA); Sur place; USD 41 000 - 51 000; Plein temps

Résumé du poste

Ulta Beauty in Chula Vista, CA, is seeking an Experience Manager to lead a high-performing team across salons, boutiques, and retail. You will focus on guest experience, service sales, and NPS, driving top-line growth while developing staff and ensuring compliance with store policies.

The role requires a results-driven leader with passion for beauty, the ability to coach, and to deliver exceptional guest service in a fast-paced retail environment.

Qualifications

• 2-3+ years relevant, fast-paced retail management experience.
• Financial management: driving top-line sales, interpreting reports, payroll budgets, and controlling expenses.
• Cosmetology management: advanced competency in services, guest experience, and product attachment.
• Retail management: inventory, operations, service culture, and merchandising directives.
• Leadership: attracting, developing, and motivating a team.

Responsabilités

• Promote accountability to meet store goals across services, boutiques, and retail sales.
• Drive profitability through operational excellence and top-line growth.
• Use forecasts and payroll budgets to schedule staff and optimize productivity.
• Address underperforming metrics with strategies using company programs and resources.
• Develop and maintain clientele for direct reports.
• Lead makeup applications, skincare analysis, and product demonstrations to drive sales.
• Ensure attendance policy compliance and store discipline.

Connaissances

Proficient with basic technology

Excellent written and verbal comms

Strong collaboration

Strong organizational skills

Ability to react under pressure

Formation

Bachelor’s degree preferred

Cosmetology license and/or cosmetology management license

Description du poste

Ulta Beauty in Chula Vista, CA, is seeking an Experience Manager to lead a high-performing team across salons, boutiques, and retail. You will focus on guest experience, service sales, and NPS, driving top-line growth while developing staff and ensuring compliance with store policies.

The role requires a results-driven leader with passion for beauty, the ability to coach, and to deliver exceptional guest service in a fast-paced retail environment.