Beauty Experience Leader — Salon & Retail

Ulta Beauty, Inc.; Langhorne (Bucks County); On-site; USD 70,000 - 110,000; Full time

Job summary

Ulta Beauty is seeking an Experience Manager to lead a high-performing team across salon services, boutiques and retail. You will drive guest experience, guest satisfaction, and top-line sales while managing estheticians, stylists, coordinators and boutique leads.

Strong leadership and a passion for beauty are essential. You will oversee personnel development, training, and scheduling, ensuring compliance with policies and delivering exceptional service in a fast-paced environment.

Qualifications

• Experience leading a fast-paced team in beauty or retail.
• Strong guest service mindset with a focus on NPS and guest satisfaction.
• Ability to recruit and develop talent, coach performance, and manage schedules.

Responsibilities

• Lead a high-performing salon and boutiques team to meet sales and guest experience goals.
• Ensure adherence to company policies, procedures, and merchandising standards.
• Drive top-line sales, services, and guest loyalty through coaching and program execution.
• Oversee staffing, training, and daily store operations to deliver exceptional guest experiences.

Skills

Customer service

Leadership

Retail management

Team development

Communication

Education

Bachelor’s degree preferred

Cosmetology license/management license where required by state law

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty is seeking an Experience Manager to lead a high-performing team across salon services, boutiques and retail. You will drive guest experience, guest satisfaction, and top-line sales while managing estheticians, stylists, coordinators and boutique leads.

Strong leadership and a passion for beauty are essential. You will oversee personnel development, training, and scheduling, ensuring compliance with policies and delivering exceptional service in a fast-paced environment.