Beauty Experience Leader - Retail & Services

Ulta Beauty, Inc.; Laredo (TX); On-site; USD 65,000 - 86,000; Full time

Job summary

Ulta Beauty, Inc. is seeking an Experience Manager to lead a team of stylists, guest coordinators, and associates while delivering exceptional guest experiences and driving top-line sales growth across services, boutiques, and retail.

This role focuses on people, performance, and process, with accountability for NPS and guest satisfaction. The ideal candidate will lead with Ulta Beauty values, coach for development, and ensure compliance with all store standards.

Qualifications

• Bachelor’s degree preferred and cosmetology licensing requirements per state.
• Strong communication, collaboration, and organizational abilities.
• Proficiency with POS systems and standard office software.

Responsibilities

• Lead a high-performing team to deliver top-line growth in services and retail.
• Ensure guest experience and brand standards are consistently met.
• Oversee staffing, scheduling, and training to maximize performance.
• Drive accountability and engagement through coaching and development.
• Maintain compliance with policies, procedures, and safety standards.

Skills

Basic technology proficiency

Written communication

Verbal communication

Collaboration

Organizational skills

Education

Bachelor’s degree preferred

Cosmetology license / cosmetology management license (state)

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty, Inc. is seeking an Experience Manager to lead a team of stylists, guest coordinators, and associates while delivering exceptional guest experiences and driving top-line sales growth across services, boutiques, and retail.

This role focuses on people, performance, and process, with accountability for NPS and guest satisfaction. The ideal candidate will lead with Ulta Beauty values, coach for development, and ensure compliance with all store standards.