Beauty Experience Leader

Ulta Beauty, Inc.; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Ulta Beauty is seeking an Experience Manager to lead a high-performing team of stylists, estheticians, guest coordinators, and managers. You will drive guest satisfaction, deliver top-line sales growth, and oversee services, boutiques, and retail execution with accountability for NPS and brand standards.

The role requires a driver for results, strong beauty industry passion, and the ability to coach and develop staff while ensuring operational compliance and exceptional guest service across

Qualifications

• Bachelor’s degree preferred.
• Cosmetology license and/or a cosmetology management license where required by state law.
• 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience.
• Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
• Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; knowledge of Board of Cosmetology regulations and hiring requirements.
• Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives.
• Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team.

Responsibilities

• Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
• Drive company profitability through operational excellence, top-line sales growth and expense control.
• Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
• Address underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store, including the Infection Control Policy.

Skills

Leadership

Communication

Organization

Adaptability

Collaboration

Education

Bachelor’s degree preferred

Cosmetology license

Cosmetology management license (state law)

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty is seeking an Experience Manager to lead a high-performing team of stylists, estheticians, guest coordinators, and managers. You will drive guest satisfaction, deliver top-line sales growth, and oversee services, boutiques, and retail execution with accountability for NPS and brand standards.

The role requires a driver for results, strong beauty industry passion, and the ability to coach and develop staff while ensuring operational compliance and exceptional guest service across