Beauty Experience Lead — Grow Sales & Service Team

Ulta Beauty, Inc.; Mobile (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

Ulta Beauty, Inc. is seeking an Experience Manager to lead a high‑performing service and sales team, delivering exceptional guest experiences across salon services, boutiques, makeup, and retail. You will guide a group of stylists, estheticians, guest coordinators, and leads, ensuring top-line growth and customer satisfaction.

The role demands strong leadership, excellent communication, and a passion for the beauty industry, with a focus on coaching, compliance, and operational excellence.

Qualifications

• Bachelor’s degree preferred; cosmetology or similar experience is not required.
• 2–3+ years of fast-paced retail management experience.
• Strong leadership, customer service, and communication skills.

Responsibilities

• Promote accountability to meet store goals for services, boutiques, and retail sales.
• Drive profitability through top-line sales and expense control.
• Schedule using forecasts and payroll budgets to optimize productivity.
• Develop strategies to improve loyalty, guest experience, and service metrics.
• Coach and develop a diverse team to achieve performance goals.

Skills

Leadership

Staffing

Customer service

Communication

Technology

Education

Bachelor's degree is preferred

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty, Inc. is seeking an Experience Manager to lead a high‑performing service and sales team, delivering exceptional guest experiences across salon services, boutiques, makeup, and retail. You will guide a group of stylists, estheticians, guest coordinators, and leads, ensuring top-line growth and customer satisfaction.

The role demands strong leadership, excellent communication, and a passion for the beauty industry, with a focus on coaching, compliance, and operational excellence.