Beauty Experience Lead: Growth, Service & People

Ulta Beauty; Pikeville (KY); On-site; USD 50,000 - 70,000; Full time

Job summary

Ulta Beauty in Pikeville, KY is seeking an Experience Manager to lead a salon and boutique team to deliver top-line growth across services, retail, and guest experience. You will drive NPS and guest satisfaction while managing payroll, scheduling, and performance in a fast-paced retail environment.

The role requires leadership skills, a passion for beauty, and a proven track record in retail management, with a focus on coaching, development, and driving sales performance.

Qualifications

• Bachelor's degree preferred and cosmetology licensure where required by state law.
• 2-3+ years of relevant, fast-paced retail management experience.
• Strong leadership, guest service, and sales skills.

Responsibilities

• Lead a high-performing team of salon and boutique staff to deliver top-line growth.
• Drive guest experience excellence and manage service and product sales.
• Oversee scheduling, payroll, and store operations to meet APGs.
• Ensure compliance with policies, dress code, and safety standards.
• Provide coaching, training, and performance reviews to staff.

Skills

Retail management

Financial management

Cosmetology management

Team leadership

Guest service

Education

Bachelor's degree preferred

Cosmetology license and/or cosmetology management license where required by state law

Job description

Ulta Beauty in Pikeville, KY is seeking an Experience Manager to lead a salon and boutique team to deliver top-line growth across services, retail, and guest experience. You will drive NPS and guest satisfaction while managing payroll, scheduling, and performance in a fast-paced retail environment.

The role requires leadership skills, a passion for beauty, and a proven track record in retail management, with a focus on coaching, development, and driving sales performance.