Beauty Counter Lead: Elevate Service & Growth

Macy's; Naples (FL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage a cosmetics brand. You will blend leadership, customer engagement, and product expertise to deliver exceptional service and drive sales.

Responsibilities include coaching staff, maintaining displays, and expanding client development through outreach and loyalty programs. You will work with store leadership to execute events, manage stock, and uphold brand standards while pursuing sales goals.

Qualifications

• 3-5 years of relevant retail, beauty, or leadership experience preferred
• Flexible availability, including days, evenings, weekends and holidays

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge
• Build lasting relationships with clients through outreach and follow-up
• Review and analyze daily/weekly/monthly/seasonal sales results and implement growth strategies
• Plan and execute in-store and vendor-led events to drive traffic and engagement
• Maintain brand standards through merchandising, hygiene, and stock replenishment
• Acquire new customers by opening credit accounts and sharing loyalty benefits
• Collaborate with vendors and store leadership to optimize outcomes
• Resolve customer concerns professionally and with a customer-first approach
• Stay informed on launches and trends to support team education

Job description

Macy's is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage a cosmetics brand. You will blend leadership, customer engagement, and product expertise to deliver exceptional service and drive sales.

Responsibilities include coaching staff, maintaining displays, and expanding client development through outreach and loyalty programs. You will work with store leadership to execute events, manage stock, and uphold brand standards while pursuing sales goals.