Beauty Counter Manager: Lead Team & Elevate Brand Experience

Macy's; Rancho Cucamonga (CA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Counter Manager for its Beauty division to lead a dynamic team of Beauty Advisors and drive the sales and customer experience. You will oversee brand presentation, stock, events, and vendor partnerships while coaching staff for exceptional service and results.

You will analyze performance, develop client relationships, and ensure adherence to brand standards, creating polished experiences across the counter and sales floor.

Qualifications

• 3–5 years of retail, beauty, or leadership experience preferred.
• Flexible availability including weekends and holidays.
• Ability to read and understand employment policies and safety rules in English.

Responsibilities

• Deliver exceptional customer service through personalized consultations and product knowledge.
• Build lasting client relationships and drive development through outreach and follow-up.
• Analyze daily/weekly/monthly performance and implement growth strategies.

Skills

Customer service

Leadership

Sales & promotions

Team management

Communication

Tools

Cash register

Job description

Macy's is seeking a Counter Manager for its Beauty division to lead a dynamic team of Beauty Advisors and drive the sales and customer experience. You will oversee brand presentation, stock, events, and vendor partnerships while coaching staff for exceptional service and results.

You will analyze performance, develop client relationships, and ensure adherence to brand standards, creating polished experiences across the counter and sales floor.