Beauty Counter Manager: Lead, Elevate & Build Loyal Clients

Macy's; Oak Brook (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage all aspects of a cosmetics brand. You’ll drive sales, deliver personalized service, and build a loyal client base through outreach and follow-up. You’ll analyze performance, execute vendor events, and collaborate with store leadership to grow the business.

Strong leadership and product knowledge are essential. 3-5 years of retail/beauty leadership experience preferred, with flexible scheduling including

Qualifications

• 3-5 years of relevant retail, beauty, or leadership experience preferred.
• Deliver exceptional customer service through personalized consultations and product knowledge.
• Ability to plan and execute in-store and vendor-led events to drive traffic and engagement.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance and implement strategies to grow sales and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, store leadership, and personal stylists to optimize outcomes.
• Resolve customer concerns professionally and ensure customer-first service.

Skills

Leadership

Customer Service

Product Knowledge

Merchandising

Vendor Events

Tools

POS System

Cash register

Job description

Macy's is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage all aspects of a cosmetics brand. You’ll drive sales, deliver personalized service, and build a loyal client base through outreach and follow-up. You’ll analyze performance, execute vendor events, and collaborate with store leadership to grow the business.

Strong leadership and product knowledge are essential. 3-5 years of retail/beauty leadership experience preferred, with flexible scheduling including