Beauty Counter Manager: Lead Team & Elevate Experience

Macy's; Santa Clara (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Counter Manager to lead a Beauty Advisors team and manage a cosmetics brand. You will deliver personalized consultations, cultivate client relationships, and drive sales while maintaining brand standards and store presentation.

You will analyze performance, coordinate vendor events, and partner with store leadership to grow the business. The role requires strong communication, teamwork, and a passion for the beauty industry.

Qualifications

• 3–5 years of retail, beauty, or leadership experience preferred.
• Ability to build client relationships through outreach and follow-up.
• Strong product knowledge and ability to train staff.
• Comfort with opening credit accounts and loyalty programs.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandise, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.

Skills

Customer service

Leadership

Retail experience

Communication

Job description

Macy's is seeking a Counter Manager to lead a Beauty Advisors team and manage a cosmetics brand. You will deliver personalized consultations, cultivate client relationships, and drive sales while maintaining brand standards and store presentation.

You will analyze performance, coordinate vendor events, and partner with store leadership to grow the business. The role requires strong communication, teamwork, and a passion for the beauty industry.