Beauty Counter Manager — Lead a Dynamic Beauty Team

Macy's, Inc.; Bolingbrook (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy’s, Inc. is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage all aspects of a cosmetics brand.

You will blend leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences. You’ll inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections, with a strong

Qualifications

• Delivers exceptional customer service through personalized consultations and product knowledge.
• Builds lasting relationships with clients and drives client development through outreach and follow-up.
• Reviews and analyzes daily, weekly, monthly, and yearly sales to improve results.
• Plans and executes in-store and vendor-led events to drive traffic and engagement.
• Maintains brand standards through merchandising, hygiene, and stock replenishment.

Responsibilities

• Lead a dynamic team of Beauty Advisors and manage all aspects of a cosmetics brand.
• Drive sales and loyalty by developing clients and ensuring personalized service.
• Collaborate with store leadership and vendors to grow the business.
• Oversee stock presentation, signage, and pricing to reflect brand standards.
• Ensure a professional, customer-first support experience at all times.

Skills

Customer service

Leadership

Team leadership

Communication

Job description

Macy’s, Inc. is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage all aspects of a cosmetics brand.

You will blend leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences. You’ll inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections, with a strong