Beauty Counter Manager: Lead Brand, Drive Events & Client Growth

Macy's, Inc.; Florida; On-site; USD 42,000 - 65,000; Full time

Job summary

Macy's, Inc. is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and oversee a cosmetics brand. You blend leadership, creativity, and customer engagement to deliver genuine hospitality through personalized consultations and expert product application.

You'll drive sales, manage stock and merchandising, analyze performance, and partner with vendors and store leadership to grow the business while maintaining brand standards and exceptional service.

Qualifications

• 3-5 years of relevant retail, beauty, or leadership experience preferred
• Flexible availability including days, evenings, weekends and holidays
• Read and understand employment policies and safety rules in English

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge
• Build lasting relationships with clients and drive client development through outreach and follow-up
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results
• Plan and execute in-store and vendor-led events to drive traffic and engagement
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment
• Acquire new customers by opening credit accounts and sharing loyalty benefits
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
• Resolve customer concerns in a professional and customer-first manner
• Stay informed on new launches, best-sellers, and beauty trends to support team education
• Manage multiple priorities in a fast-paced environment with attention to detail
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry
• Essential Physical Requirements

Skills

Customer service

Relationship building

Sales analytics

Event planning

Brand standards

Credit & loyalty programs

Collaboration

Problem resolution

Industry knowledge

Time management

Job description

Macy's, Inc. is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and oversee a cosmetics brand. You blend leadership, creativity, and customer engagement to deliver genuine hospitality through personalized consultations and expert product application.

You'll drive sales, manage stock and merchandising, analyze performance, and partner with vendors and store leadership to grow the business while maintaining brand standards and exceptional service.