Beauty Counter Lead - Brand & Team Builder

Macy's, Inc.; Moreno Valley (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Career development

Volunteer opportunities

Colleague Resource Groups

Merchandise discounts

Job summary

Macy's, Inc. is seeking a Counter Manager to lead a dynamic beauty team and manage a specific cosmetics brand.

You will blend leadership, creativity, and customer engagement to deliver genuine hospitality through consultations, expert product application, and a deep understanding of each customer's beauty and style preferences. You will inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections, outreach, and personalized service.

Qualifications

• 3-5 years of relevant retail, beauty, or leadership experience preferred.
• Strong customer service and communication skills.
• Ability to coach a team and drive sales while delivering a top-tier brand experience.

Responsibilities

• Deliver exceptional customer service through personalized consultations and product knowledge.
• Build lasting client relationships through outreach and follow-up.
• Analyze daily, weekly, monthly, and seasonal sales to drive results.
• Plan and execute in-store events and vendor-led promotions.
• Maintain brand standards in merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.

Skills

Customer service

Leadership

Visual merchandising

Sales focus

Client development

Communication

Job description

Macy's, Inc. is seeking a Counter Manager to lead a dynamic beauty team and manage a specific cosmetics brand.

You will blend leadership, creativity, and customer engagement to deliver genuine hospitality through consultations, expert product application, and a deep understanding of each customer's beauty and style preferences. You will inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections, outreach, and personalized service.