Beauty Counter Lead: Elevate Service & Sales

Nordstrom, Inc.; Short Hills (NJ); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom, Inc. is seeking a Beauty Counter Manager in the United States (NJ/Short Hills) to lead personalized beauty experiences and drive counter sales.

You will apply makeup, analyze skincare needs, and guide customers toward products while collaborating with the team to ensure an inviting in-store culture. You will manage scheduling of vendor events, build relationships with brand partners, and train on trends and products.

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle concerns and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals, with interest in networking and technology.
• Ability to work a flexible schedule based on business needs, including evenings and weekends.
• High level of ownership, accountability, and initiative.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals
• Collaborate with team members to create a welcoming and inclusive environment for all customers
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools
• Manage the scheduling and execution of vendor events and promotions
• Build and maintain strong vendor relationships to maximize business results
• Keep department customer-ready through organization and cleanliness
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts

Skills

Customer service

Sales

Communication

Team collaboration

Job description

Nordstrom, Inc. is seeking a Beauty Counter Manager in the United States (NJ/Short Hills) to lead personalized beauty experiences and drive counter sales.

You will apply makeup, analyze skincare needs, and guide customers toward products while collaborating with the team to ensure an inviting in-store culture. You will manage scheduling of vendor events, build relationships with brand partners, and train on trends and products.