Beauty Counter Lead — Drive Connections & Sales

Macy's, Inc.; Columbus (OH); Vor Ort; USD 38.000 - 60.000; Vollzeit

Benefits dieser Stelle

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Zusammenfassung

Macy’s, Inc. is seeking a Counter Manager to lead a Beauty Advisors team, managing all aspects of a cosmetics brand with a focus on hospitality, personalized consultations, and expert product knowledge.

You will drive sales, cultivate client relationships, and analyze business performance while coordinating events and vendor partnerships to elevate the customer experience at the counter.

Qualifikationen

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability including days, evenings, weekends and holidays with reliable attendance.
• Ability to understand and communicate with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules in English.

Aufgaben

• Deliver exceptional customer service through consultations and product knowledge.
• Build relationships with clients and drive development via outreach and follow-up.
• Review sales and implement growth strategies across different time frames.
• Plan and execute in-store and vendor-led events to drive traffic.
• Maintain brand standards through merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors and store leadership to optimize outcomes.
• Resolve customer concerns professionally and promptly.

Kenntnisse

Customer service

Leadership

Sales

Relationship building

Merchandising

Jobbeschreibung

Macy’s, Inc. is seeking a Counter Manager to lead a Beauty Advisors team, managing all aspects of a cosmetics brand with a focus on hospitality, personalized consultations, and expert product knowledge.

You will drive sales, cultivate client relationships, and analyze business performance while coordinating events and vendor partnerships to elevate the customer experience at the counter.