Beauty Brand Expert & Educator

Macy's; Florida; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's Beauty Brand Expert is the go-to authority for your assigned brand, driving sales, elevating the customer experience, and leading with passion, expertise, and style. You educate customers, demonstrate trends, and build lasting relationships through clienteling while partnering with store leadership and vendor partners.

You will analyze sales data, plan in-store events, maintain brand standards, and coach teammates to deliver exceptional service in a fast-paced, goal-driven environment.

Qualifications

• 3-5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends and holidays.
• Ability to read and understand employment policies and safety rules in English.
• Strong customer service and communication skills.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.

Skills

Customer service

Clienteling

Leadership

Retail sales

Brand knowledge

Job description

Macy's Beauty Brand Expert is the go-to authority for your assigned brand, driving sales, elevating the customer experience, and leading with passion, expertise, and style. You educate customers, demonstrate trends, and build lasting relationships through clienteling while partnering with store leadership and vendor partners.

You will analyze sales data, plan in-store events, maintain brand standards, and coach teammates to deliver exceptional service in a fast-paced, goal-driven environment.